Cabinet Office Charter Mark

Charter Mark now closed to new applications

Following the introduction of the Government’s new standard, Customer Service Excellence, Charter Mark is now closed to new applications.

• Learn more about what this means for Charter Mark
• Learn more about the new standard, Customer Service Excellence, by visiting our new website: Customer Service Excellence

Latest News

The new standard for customer service – formal assessment now available

Customer Service Excellence aims to bring professional, high level customer service concepts into common currency with customer-facing public services by providing a unique improvement tool.

• Access the new website at www.cse.cabinetoffice.gov.uk

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New Standard Updates

• 21/01/2008: New standard update – date set for launch 
• 04/12/2007: New Standard Update – Standard Bearers Programme
• 12/11/2007: New Standard Update – Standard Bearers programme
• 17/09/2007: New Standard Update – Transition Arrangements
• 14/09/2007: The New Customer Service Standard – Final Version